Our Satisfied Clients

Thousands of frontline personnel responsible for intervening in conflict, including those who encounter verbally abusive or physically violent behaviours, have benefited from Verbal Armour Skills Courses.

Whether you are a manager striving to foster a positive team culture or a front-line staff member navigating daily interactions, our interactive workshops blend real-world scenarios with evidence-based strategies, encouraging active participation and meaningful reflection. Join the growing community of leaders and professionals who trust us to empower their teams for the challenges of today and tomorrow. Investing in conflict resolution skills can reduce staff turnover, improve client satisfaction, and strengthen your organisation’s reputation for excellence.


  • Healthcare and Aged Care Workers
  • Community Service Organisations 
  • Public and Private Hospitals
  • Aboriginal Community Services Organisations
  • Teachers 
  • Hotel Workers and Associations
  • Law enforcement Professionals
  • Employment Services Providers
  • Local Government Councils
  • Security Professionals
  • Retail Shop Assistant Workers
  • Public Dental Hospitals
  • Transport Safety Officers
  • Medical Receptionists Primary Care
  • Hospital Security Emergency Response Teams
  • Primary Industry Organisations
  • State and Commonwealth Departments
  • Ambulance Paramedics
  • Volunteers in Commuity Service Organisations
  • Individuals who want to develop their confidence and skills

Organisations We Have Helped with
Fit-For-Purpose workplace Solutions

  • New Royal Adelaide Hospital Code Black – Hospital Security

  • St Andrews Private Hospital Code Black – Clinical Nurses 
  • Calvary Private Hospital Code Black – Clinical Nurses and Primary Care
  • SA Dental – Central Adelaide Local Health All CBD and Regional Staff

  • Australian Medical Education & Training – Primary Care Staff

  • Sonder Mental Health Services – Primary Care Staff
  • Firle Medical Centre – Primary Care Staff
  • Greek Aged Care Residential Services – All Clinical Staff

  • Paraplegic & Quadriplegic Association SA

  • Defence Housing Australia Canberra 

  • Discovery Parks Australia – Managers, Staff – Dealing with Client Aggression

  • Services SA – Customer Service Staff

  • National Parks and Wildlife – Park Rangers

  • Department of Primary Industries SA – Fisheries and Fruit Fly Inspectors 

  • Prospect City Council – Frontline Workers

  • City of Holfast Bay Council – Frontline Workers

  • Onkaparinga City Council – Frontline Workers

  • Walkerville City Council – Frontline Workers

  • Campbelltown City Council – Frontline Workers

  • Playford City Council – Front-line Workers
  • SA Water – Park Rangers and Inspectors
  • West Beach Park – Managers and Supervisors
  • Melbourne Zoo Victoria – All Staff
  • SA Power Networks – Frontline Workers
  • 13 Cabs – Staff and Taxi Drivers
  • AMS Security – Shopping Centre Safety 
  • AMP Security – Defusing Verbal Aggression
  • Spotless Security Group – Defusing Hospital Aggression
  • Hutt Street Centre – Working with the Homeless 

  • Nunkuwarrini Yunti College Adelaide SA – Aboriginal Education Services

  • Family Violence Legal Service Aboriginal
  • Shine Sexual Health – Counsellors and Administration 
  • University of South Australia – UniSA
  • Work Skill Australia Job Network Provider

  • Anglicare – All Volunteers and Staff

  • Uniting Communities 
  • Connect Allied Health Services – Primary Care Staff
  • TAFE Regency Park – Receptionists 
  • BDO Australia
  • ACH Group Home Care Sevices – All Staff

THIS IS WHAT OUR CLIENT'S ARE SAYING

“An extremely motivating and beneficial learning experience providing the skills and confidence to deal with client aggression in difficult circumstances.” Belinda – ANGLICARE SA

“Useful tools. I feel I could respond to client aggression in a more confident manner and in a way that also assists the client.”                         Fiona R – ANGLICARE SA

“I’ve done many courses and wasn’t sure I would learn anything new. These techniques were practical and realistic. Empowered, confident and ready to take on any situation.”Clair H – HUTT ST CENTRE SA

“Gave me the confidence to defuse situations. Gave me the correct phrases to use:” Jasmine – CITY OF PLAYFORD COUNCIL SA

“Feedback from our Spotless Emergency Code Black Security Team for the New Royal Adelaide Hospital was Excellent.” NEW ROYAL ADELAIDE HOSPITAL

” Excellent content. Best conflict resolution training due to practical examples and scenarios.” Holly M

” EXCELLENT TRAINER – one of the best courses I have ever done.“ Paul H – CITY OF PLAYFORD COUNCIL (SA)

“Before I completed the Verbal Armour Skills Course, my aggression was easily triggered. The training has enhanced my skills in de-escalating situations and resolving them without conflict. Derek – CITY OF PLAYFORD COUNCIL SA

” Provided the skills to address challenging situations with confidence. After completing the Verbal Armour Skills session, I now feel like SUPERWOMAN, confident and prepared.”  Mary – ANGLICARE SA

“EXCELLENT” I have attended 20-25 workshops with DHA. This was the most useful reality-based training I have attended. Much needed workshop.” Kyle W – DEFENCE HOUSING AUSTRALIA – Darwin NT

“This is the best conflict resolution skill type course I have ever done. It is so much more realistic and usable in the field. I now feel so much more comfortable dealing with conflict.” Abbey A – DEFENCE HOUSING AUSTRALIA – Canberra ACT

Shopping Cart