Community Support Organisations
Our Managing Aggressive Clients training is trusted by many Community Support Organisations
We will provide the right training for you.
Verbal Armour Skills® training is trusted by many community-based organizations and support services to help their staff overcome the anxiety and fear associated with verbal aggression.
We have helped thousands of staff and volunteers overcome the anxiety, fear, and frustration often associated with providing services to a broader community that is affected by a range of social and personal issues.
Guaranteed to be effective for any organisation or role.
Learn from content experts, improve confidence and skills, and never be afraid of conflict again.
Skills
Learn skills allowing you to change and reframe your verbal patterns and avoid the mistakes that most people make when confronted with challenging language.
Resources
Receive proven tools, techniques, and field-tested strategies based on four decades of front-line experience. Valuable communication resources support this active learning course.
Course Content
The session includes understanding primal triggers, redirecting negative comments, setting limits for behaviour modification, and many other easy-to-learn de-escalation principles.
Verbal Armour
Applies the Verbal Armour Skills® Responsive Intervention Model™ to prevent, de-escalate, and manage escalating behaviors.
Individuals and Groups
Tailor-made courses are available for organizations for small groups. Public courses for individuals who want to improve their confidence and skills are available throughout the year.
Custom Courses
The program can be modified to address specific issues and is adaptive to all industries and job roles. Organizations wanting to explore tailor-made group training should contact us via the email address provided below.
What Our Course Participants Have To Say...
An extremely motivating and beneficial learning experience providing the skills and confidence to deal with client aggression in difficult circumstances.
I’ve done many courses and wasn’t sure I would learn anything new. These techniques were practical and realisitic. Empowered, confident and ready to take on any situation.
Feedback from our Spotless Emergency Code Black Security team for the New Royal Adelaide Hospital was Excellent.