Hospital Code Black
Managing violence for Healthcare workers
We will provide the right training for you.
Aggressive behavior and physical violence against our health and aged care workers continue to place nurses, carers, doctors, hospital security, patients, and visitors at risk.
The physical, psychological, and financial consequences for those affected can be catastrophic.
Clinical professionals working in triage and emergency departments are five times more likely to be assaulted when compared with any other profession!
Courses are tailored to meet your requirements
Preparing in advance, mastering verbal de-escalation techniques that work in real-life circumstances, and knowing how to avoid physical harm are essential for personal safety.
As a result of the skills we provide, hundreds of healthcare professionals across many hospitals and healthcare organizations now have the right skills and confidence to de-escalate challenging behaviors effectively or disengage from the physical risks associated with providing care to individuals across many sectors of the healthcare environment.
Guaranteed to be effective for any organisation or role.
Learn from content experts, improve confidence and skills, and never be afraid of conflict again.
Skills
Learn skills allowing you to change and reframe your verbal patterns and avoid the mistakes that most people make when confronted with challenging language.
Resources
Receive proven tools, techniques, and field-tested strategies based on four decades of front-line experience. Valuable communication resources support this active learning course.
Course Content
The session includes understanding primal triggers, redirecting negative comments, setting limits for behaviour modification, and many other easy-to-learn de-escalation principles.
Verbal Armour
Applies the Verbal Armour Skills® Responsive Intervention Model™ to prevent, de-escalate, and manage escalating behaviors.
Individuals and Groups
Tailor-made courses are available for organizations for small groups. Public courses for individuals who want to improve their confidence and skills are available throughout the year.
Custom Courses
The program can be modified to address specific issues and is adaptive to all industries and job roles. Organizations wanting to explore tailor-made group training should contact us via the email address provided below.
What Our Course Participants Have To Say...
An extremely motivating and beneficial learning experience providing the skills and confidence to deal with client aggression in difficult circumstances.
I’ve done many courses and wasn’t sure I would learn anything new. These techniques were practical and realisitic. Empowered, confident and ready to take on any situation.
Feedback from our Spotless Emergency Code Black Security team for the New Royal Adelaide Hospital was Excellent.