HEALTH CARE AND AGE CARE WORKERS PERSONAL SAFETY
DON'T WORK IN FEAR OF YOUR SAFETY
Join the growing number of healthcare workers and private aged care organisations seeking to improve safety
The high prevalence of dementia, depression, and other mental health, medical, or behavioural conditions among aged care residents in nursing homes and aged care facilities today results in Personal Care Attendants (PCAs) and Registered Nurses frequently encountering unprovoked aggressive behaviours.
These behaviours may include physical, verbal, or sexual interactions directed at the caregivers or other residents under their supervision. These compounding issues place carers and those they support in vulnerable, at-risk positions, which can be challenging and unsettling for even the most experienced carers and clinical professionals.
- Provides support staff, registered nurses (RNs), Personal Care Attendants (PCAs) and individuals seeking to enter the industry with the essential skills and strategies to identify, avoid, and safely de-escalate behaviours of concern within an aged care or healthcare facility.
- Presents critical verbal and physical de-escalation skills for defusing aggressive and challenging behaviours in a calm, gentle, and centred way where behaviour may be unpredictable, placing carers and other residents at higher risk.
- Inspires critical thinking and changes the way conflicts and verbal aggression are defused.
Guaranteed to be effective for any organisation or role.
Learn from content experts, improve confidence and skills, and never be afraid of conflict again.
Skills
Learn skills allowing you to change and reframe your verbal patterns and avoid the mistakes that most people make when confronted with challenging language.
Resources
Receive proven tools, techniques, and field-tested strategies based on four decades of front-line experience. Valuable communication resources support this active learning course.
Course Content
The session includes understanding primal triggers, redirecting negative comments, setting limits for behaviour modification, and many other easy-to-learn de-escalation principles.
Verbal Armour
Applies the Verbal Armour Skills® Responsive Intervention Model™ to prevent, de-escalate, and manage escalating behaviors.
Individuals and Groups
Tailor-made courses are available for organizations for small groups. Public courses for individuals who want to improve their confidence and skills are available throughout the year.
Custom Courses
The program can be modified to address specific issues and is adaptive to all industries and job roles. Organizations wanting to explore tailor-made group training should contact us via the email address provided below.
What Our Course Participants Have To Say...
An extremely motivating and beneficial learning experience providing the skills and confidence to deal with client aggression in difficult circumstances.
I’ve done many courses and wasn’t sure I would learn anything new. These techniques were practical and realisitic. Empowered, confident and ready to take on any situation.
Feedback from our Spotless Emergency Code Black Security team for the New Royal Adelaide Hospital was Excellent.