AGED CARE (PCAS) - PERSONAL CARE ATTENDANT SAFETY
THE ONLY PERSONAL SAFETY TRAINING YOU WILL EVER NEED!
Anyone who deals with verbal confrontation or is exposed to physical violence threats will benefit from this program.
The Aged Care Personal Safety Program is adaptable to any healthcare workplace situation.
Around half of all aged care residents living in aged care today suffer from dementia, depression, or other mental health, medical or behavioural condition.
The prevalence of these conditions in the nursing home and aged care residency population means Personal Care Attendants (PCAs) are often subjected to unprovoked involuntary aggressive behaviors where physical, verbal, or sexual interactions are directed at them or towards other residents in their care.
These compounding issues place Carers and those they support in vulnerable at-risk positions which can be challenging and unsettling for even the most experienced Carer.
- The Aged Care Personal Care Attendant Safety (PCAS) program is adaptable to any healthcare workplace situation
- This program is designed to provide Personal Care Attendants (PCAs) and those seeking to enter the industry (before job placement) with proven preventative strategies and decision-making skills to identify, avoid, decelerate and /or de-escalate escalating behaviors within an aged care residency.
- Presents critical verbal and physical de-escalation skills for defusing aggressive, difficult, and challenging behaviors in a calm, gentle, and centered way where behavior may be unpredictable placing carers and other residents at higher risk.
Guaranteed to be effective for any organisation or role.
Learn from content experts, improve confidence and skills, and never be afraid of conflict again.
Skills
Learn skills allowing you to change and reframe your verbal patterns and avoid the mistakes that most people make when confronted with challenging language.
Resources
Receive proven tools, techniques, and field-tested strategies based on four decades of front-line experience. Valuable communication resources support this active learning course.
Course Content
The session includes understanding primal triggers, redirecting negative comments, setting limits for behaviour modification, and many other easy-to-learn de-escalation principles.
Verbal Armour
Applies the Verbal Armour Skills® Responsive Intervention Model™ to prevent, de-escalate, and manage escalating behaviors.
Individuals and Groups
Tailor-made courses are available for organizations for small groups. Public courses for individuals who want to improve their confidence and skills are available throughout the year.
Custom Courses
The program can be modified to address specific issues and is adaptive to all industries and job roles. Organizations wanting to explore tailor-made group training should contact us via the email address provided below.
What Our Course Participants Have To Say...
An extremely motivating and beneficial learning experience providing the skills and confidence to deal with client aggression in difficult circumstances.
I’ve done many courses and wasn’t sure I would learn anything new. These techniques were practical and realisitic. Empowered, confident and ready to take on any situation.
Feedback from our Spotless Emergency Code Black Security team for the New Royal Adelaide Hospital was Excellent.