Full Day Course - Managing Occupational Violence
ASSAULT AVOIDANCE - WHAT IS YOUR PERSONAL SAFETY WORTH?
THE SHOCKING TRUTH ABOUT WORKPLACE (OCCUPATIONAL) VIOLENCE
Hundreds of workers continue to get assaulted while doing their jobs every day!
It’s not a question of if but a question of when verbal aggression becomes physical? The risk of exposure increases for those working with at-risk behaviors associated with mental health, physical trauma, intoxication, and substance abuse.
A lack of preparation is ineffective for prevention and protection when someone is already swearing at you, choking you, or hitting you.
Please contact us for further information about how we can help customise our course to suit your organization.
Guaranteed to be effective for any organisation or role.
Learn from content experts, improve confidence and skills, and never be afraid of conflict again.
Skills
Learn skills allowing you to change and reframe your verbal patterns and avoid the mistakes that most people make when confronted with challenging language.
Resources
Receive proven tools, techniques, and field-tested strategies based on four decades of front-line experience. Valuable communication resources support this active learning course.
Course Content
The session includes understanding primal triggers, redirecting negative comments, setting limits for behaviour modification, and many other easy-to-learn de-escalation principles.
Verbal Armour
Applies the Verbal Armour Skills® Responsive Intervention Model™ to prevent, de-escalate, and manage escalating behaviors.
Individuals and Groups
Tailor-made courses are available for organizations for small groups. Public courses for individuals who want to improve their confidence and skills are available throughout the year.
Custom Courses
The program can be modified to address specific issues and is adaptive to all industries and job roles. Organizations wanting to explore tailor-made group training should contact us via the email address provided below.