Conflict Resolution Skills for
Managers, Supervisors and Front-line Staff
A MASTER CLASS IN DEFUSING CONFLICT
WITH EMOTIONAL CONTROL
NEVER GET ANGRY, ANNOYED OR FRUSTRATED BY ANYONE
Immediately boosts the Conflict Resolution skills and Confidence of Managers, Supervisors and Front-line Staff. A highly interactive learning experience
Always have the right words and conflict resolution strategies at your disposal to defuse tense situations and navigate challenging conversations effectively. Learn unique real-world applications of proven and easy-to-learn conflict resolution tools and strategies guaranteed to help you manage conflict and stressful interactions confidently.
Discover the surprising truth of how our minds influence our thinking and emotional states, unlock the secrets of effectively defusing challenging conversations, and explore a host of practical techniques for shifting the minds of even the most difficult people. Contact us now to provide a customised interactive session for your organisation or register as an individual to attend one of our seminars.
Guaranteed to Be Effective for Any Organisation or Profession.
A Total Upgrade in Understanding what it takes to Shift the Thinking of Other People (and Ourselves)
Engaging Practical Skills
Learn immediate, practical, no-nonsense skills to handle insults and disrespect. Defuse emotional energy with Powerful Phrases.
Avoid common communication mistakes that often escalate conflicts.
Say it with confidence and purposeful intention to persuade even the most stubborn of minds or to defuse verbal aggressiveness.
Valuable Learning Resources
Training participants are supported with comprehensive take-away materials that reinforce the essential techniques, tools, and strategies presented in our refreshingly practical and engaging sessions.
We guarantee a powerful, practical and unique learning experience.
Backed by Modern Psychology
and 40 Years Experience
The latest principles of neuroscience and psychology underpin the insights and practical tools.
We’ve spent forty years developing de-escalation principles that will have you re-evaluating everything you thought you knew about communicating to resolve interpersonal conflict.
Verbal Armour Skills®
Internationally Awarded Verbal Armour Skills® has helped thousands of individuals and hundreds of Organisations meaningfully defuse conflict with a skilful blend of theory and practicals that focus on what works!
Available for Any Individual or Organisational Group
Our Courses are open to anyone wanting to enhance their conflict resolution skills, build confidence, or understand how to masterfully engage in challenging conversations.
We Tailor Courses to Address Organisational Concerns
Be one of the hundreds of organisations to overcome the challenges of conflict and client aggression.
Content experts will work with you to address specific issues. Organisations wanting to explore tailor-made group training
should contact us via the email address provided below.
What Our Course Participants Have To Say...
DENTAL HOSPITAL AND PRIMARY CARE STAFF COMMENTS
I thoroughly enjoyed this training and learned a lot to support my clinical team’s approach to dealing with aggressive clients. The practicals, rather than just sitting and listening, encouraged us to step out of our comfort zones to gain a deeper understanding.
Provided the skills to address challenging situations with confidence. After completing the Verbal Armour Skills session, I now feel like SUPERWOMAN, confident and prepared. Mary – Anglicare South Australia
This is the best conflict resolution skill course I have ever taken. It is so much more realistic and usable in the field. I now feel much more comfortable dealing with conflict. Abbey – Defence Housing Australia ACT